Question 1

How do I pay for my cleaning?

Accepted Answer

We accept Zelle, Venmo, and cash. Payment instructions are provided after you confirm your booking. For cash payments, please have the exact amount ready for our technician upon arrival.

Question 2

Is there a cancellation fee?

Accepted Answer

Cancellations made within 24 hours of the scheduled appointment may incur a 50% service fee. Rescheduling is free of charge up to 12 hours prior.

Question 3

Are there hidden charges?

Accepted Answer

No. Our pricing is fully transparent based on square footage and service type. Heavy-duty equipment or specialized stain treatments are quoted upfront.

Question 4

What is your minimum service call?

Accepted Answer

Our minimum service call is $99. This covers the baseline cost of dispatching our certified technicians with professional-grade equipment to your location.

Question 5

What makes "Cleanify NYC" different?

Accepted Answer

We treat cleaning as an editorial art form. Unlike utility services, we utilize HEPA-filtered equipment, hospital-grade non-toxic agents, and a meticulous 150-point checklist designed for luxury residences. We deliver editorial visual standards, uniformed and background-checked specialists, and advanced air purification protocols.

Question 6

Do I need to be home?

Accepted Answer

No. In fact, a lot of our clients provide secure access via smart locks or concierge. Our teams are fully insured and bonded for your peace of mind.

Question 7

What areas of NYC do you cover?

Accepted Answer

We currently serve Manhattan, Brooklyn, Bronx, Staten Island, and Queens. Visit our services page for a detailed neighborhood map.

Question 8

Are your products pet-friendly?

Accepted Answer

Exclusively. We use botanical-based disinfectants that are 100% safe for pets and children, without sacrificing clinical efficacy.

Question 9

How should I prepare for my couch cleaning appointment?

Accepted Answer

Remove any personal items, decorative pillows, and blankets from the sofa area beforehand. Cleanify NYC technicians will also need access to a nearby sink and electrical outlet to operate the equipment.

Question 10

Does Cleanify NYC provide a COI for NYC buildings?

Accepted Answer

Yes. Cleanify NYC can supply a Certificate of Insurance (COI) upon request if your building management requires one prior to service.

Question 11

How long does it take for my furniture to dry?

Accepted Answer

Drying typically takes 4–6 hours on average, though the exact time may vary depending on the fabric type and environmental conditions.

Question 12

Can Cleanify NYC remove stains?

Accepted Answer

Cleanify NYC successfully removes most stains, though results can vary depending on the material and how long the stain has been set. Our technicians will assess each case and set clear expectations before treatment.

Question 13

How often should I get my couch professionally cleaned?

Accepted Answer

Cleanify NYC recommends professional upholstery cleaning every 6–12 months, particularly for households with pets, children, or heavy daily use.

Couch Cleaning

Rug & Carpet Cleaning

Chair Cleaning

Mattress Cleaning

Frequently
Asked Questions

Billing

How do I pay for my cleaning?

Is there a cancellation fee?

Are there hidden charges?

What is your minimum service call?

General

What makes "Cleanify NYC" different?

Do I need to be home?

What areas of NYC do you cover?

Are your products pet-friendly?

How should I prepare for my couch cleaning appointment?

Does Cleanify NYC provide a COI for NYC buildings?

How long does it take for my furniture to dry?

Can Cleanify NYC remove stains?

How often should I get my couch professionally cleaned?

Still have questions?

Your Cart

Frequently Asked Questions

Billing

How do I pay for my cleaning?

Is there a cancellation fee?

Are there hidden charges?

What is your minimum service call?

General

What makes "Cleanify NYC" different?

Do I need to be home?

What areas of NYC do you cover?

Are your products pet-friendly?

How should I prepare for my couch cleaning appointment?

Does Cleanify NYC provide a COI for NYC buildings?

How long does it take for my furniture to dry?

Can Cleanify NYC remove stains?

How often should I get my couch professionally cleaned?

Still have questions?

Your Cart

Frequently
Asked Questions